FAQ

Will you provide references?
Yes we will. We have a number of long term customers that we would be pleased to direct you to as well as a growing number of newer customer relationships.

What is your area of coverage for U.S. customers?
Pierce works with customers throughout North America.

Is distance a problem?
Occasionally this is an issue; however, we overcome it in most instances by adding compensating value through our unique processes.

How can you compete with off-shore suppliers?
We can’t in all cases. However, we do provide support for proto-type work, and production runs, where turnaround time and manufacturing flexibility is essential. Part production innovation and assembly processes have proven to provide significant competitive advantages in most applications.

Do you work with offshore suppliers to satisfy customers’ needs?
Yes, we source many of our base materials and parts globally to secure lower costs. Also, we have a number of manufacturing partners around the world and can transfer production to them if the economics are compelling. Whatever is produced by one of our manufacturing sources offshore can also be produced by Pierce so continuity of supply is assured in the event there is a disruption of supply.

Do you insist on doing it all: assembly and parts manufacturing?
We realize that our customers need to keep their options open. But, where it makes sense (to reduce your overall vendor base) we are capable and willing to take on part of, or the entire process of manufacture and assembly.

What makes you different?
As you browse our website, you'll see the we address our unique capabilities by each line of business. Overall, it’s our dedication to details made possible through processes that deliver repeatable, predictable results.

Furthermore, we have a degreed engineering staff with a high skill-level in problem solving to support our customers' needs. We serve as an extension of your capabilities to arrive at a better solution and increased value.

Why does Pierce have so many engineers?
We have strengthened our engineering staff in response to our customer’s requirements. During the last decade our customers have asked us to do more problem solving and manufacturing engineering

Do you have a quality department?
We have a staff of specialists that provide in process and end of line inspections. Our QA staff works closely with our other engineers and our manufacturing technicians to ensure we achieve produced value... every time!

What quality documentation do you provide?
We will work closely with you to provide what you require. We are capable of providing a variety of information, from a simple Certificate of Conformance to actual measured data, collection with CP & CPK levels calculated. Histograms and trend charts are also available.

Is Pierce Industries ISO registered?
Not at this time, but coming soon. Pierce has always prided itself on being ISO compliant, and has achieved excellent supplier status with several of our customers who are large OEMs. Pierce has made the decision to invest in achieving ISO certification to more formally demonstrate our commitment to quality. We are in process of achieving ISO 9002 and becoming registered in the 4th quarter of 2013.

Do you do prototype work?
Yes. We are known to provide high value when customers are developing new products and can count on us to apply our skills to first time applications.

If you do prototype, can you also provide production runs?
Yes, we are a fully integrated manufacturing facility that is completely capable of moving directly from prototype to production quantity manufacturing with quick turnaround and short lead times. We can even help you source off-shore manufacturing, if that is what’s determined to be the best fit.

What is it like to do business with Pierce?
In terms of contact, we have customer relations specialists and customer applications engineers that will be in direct contact with you. Our entire employee base is customer oriented and willing to respond to any question or need you may have. We don’t have a commissioned sales staff, as many of the applications we tackle require engineered solutions. In many cases, savings are achieved through our ability to takes steps out of the work process. We are a process oriented company that keeps pace with the latest practices.

It seems as though you are machining cylindrically oriented, so will you work with flat stock/parts?
You are right, we do emphasize cylindrical turnings, and we provide high value and expertise in this type of machining. We do, however, provide flat stock machining and/or coatings as well.

Do you back up your work?
We deliver to your specifications, and, of course we guarantee our work—we're proud of it.

What kind of tolerances can you hold?
Our manufacturing processes have proven through time that we are capable of holding diameters to ± 0.00025," with surface finishes as low as 4Å„µi ra and Over-All-lengths are regularly held to ± 0.0020" runout to ± 0.0008".

Call 585-458-0888 | 465 Paul Road | Rochester, ny 14624